Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Guarantee

  • Our client assistance Department is online round–the–clock to attend to every one of your support needs. Each ticket you submit to us will be answered within maximum 60 mins. If your issue requires the assistance of an administrator, we will send the ticket to the person on shift and will let you know that the case is being resolved.

  • Top quality support service

  • Top–class Customer Help Service

  • We will be working for you day and night to offer advices and tech support and to aid you with any problem that you might have as you are controlling your virtual server. We can help you with all installed in advance apps, like your OS, server admin panel (dependent upon the VPS type) and the Web Control Panel made completely by us.

  • Intuitive help center

  • A Descriptive Help Section

  • An exhaustive and constantly updated article base is incorporated into our in–house built Web Control Panel. It offers quick tips about how to perform all the essential site managing duties. The Help zone presents extensive how–to articles and step–by–step video lessons. You can open the Help section by clicking the Help or Video buttons in the right corner of each Control Panel section.