A 60–Minute Support Ticket Response Guarantee
We offer a 60 min response time warranty for every support ticket or e–mail that you send to the technical support team. We will rapidly answer all standard inquiries and forward the case to our system administrators if any additional assistance is required. If you take advantage of our Optional Admin Services package, we will execute any of the included server administration tasks at a time that has been agreed upon in advance.
A First–Rate Tech Support Service
We’ll be online for you 24/7 to respond to any enquiries that you may have with regard to our Web Control Panel or any of the applications that we have installed on your behalf on the server. If you also need assistance handling server administration tasks, you can have a look at our Optional Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services
An Intuitive Help Section
Our Web Control Panel was preinstalled for each dedicated server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most educational articles have video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the Web Control Panel.