One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any client support ticket that you submit or any email that you write is only 60 minutes, even if you contact us during weekends and official holidays. Irrespective of the nature of your query or problem, we’ll help you momentarily and will give you the needed information to sort out any problem with your websites. The actual response time normally doesn’t exceed 15 to 20 minutes, so you can forget about waiting around for hours and hours to get an issue resolved or what is even worse than that – waiting around a whole day only to get a response that more information is needed while nothing’s resolved. We will give you assistance without delay purely because we know precisely how valuable time can be in the dynamic electronic world. The one-hour response guarantee applies to any technical or billing inquiry that you might have in regard to our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a support ticket through your hosting Control Panel or write an email related to your semi-dedicated server, you will receive a reply within maximum 1 hour. You can get in touch with us whenever you like with regard to billing, technical or general matters and because of the fact that we’re available to you 24 hours a day, 7 days a week, you’ll always obtain assistance in a timely manner. Based on the particular question or issue, we’ll provide you with more info, resolve the predicament if it has been caused by something that’s within our reach or advise you on what to do on your end if you need to update a particular setting for a software app that we do not have access to. You can forget about waiting for a whole day for each single answer. In reality, in the majority of cases we reply to emails and tickets within no more than twenty-twenty five minutes.