A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is an efficient method to receive some information about the hosting services or get some problem resolved because you are speaking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the reduced chance of mistakes at the time you exchange information such as usernames or domain names, the faster response time because the communication is live plus the fact that you don't have to stay on the chat all the time - you're able to do something else while the agent examines the issue involved. In addition, you will be able to join a live chat room from any computer that is connected to the web, avoiding the phone fees that you will need to pay when you're calling to another country.

Live Chat Support in Cloud Hosting

We provide a live chat assistance service for all of the cloud hosting that we offer and we will assist you with almost everything live. If you don't have an account with us yet, we can provide you with more details about the packages in order to help you to choose the most suitable plan. In case you are an existing customer, we are able to help you with any billing or general issue and even with various common tech matters, for example an email address installation in a desktop e-mail client. In case you cannot call us for whatever reason or you are in a country where we don't have a local telephone number, the live chat is the best option to get in touch with us. Certainly, some problems need more time to examine and test, so you will need to open a support ticket to our technicians, however, we're able to save you time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our semi-dedicated service, you will be able to get the replies for any questions you may have or have numerous troubles dealt with in no time. The chat service is available each and every day, so that you're able to get in touch with a representative even on weekends and holidays. In case you're not sure which plan would be better for your websites or if our outstanding cloud hosting platform matches some system requirements, you may join our live chat before buying anything. In case you're a current customer, you are able to get more details about billing issues, account settings along with a number of common technical issues you may experience, let's say when you cannot set up an email account in a client on your PC. The live chat can save you time and effort no matter where you are or when you get in touch with us.