There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. This is the easiest form of correspondence for several reasons. If no client support staff representative is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always hit home. Additionally, you can copy & paste extensive pieces of information without needing to worry about typing errors, and in case a specific issue requires more time to be solved or a number of replies must be exchanged, all the information will be in one location, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which means that if you have to provide info or to adhere to instructions, you’ll have to use at least 2 separate systems and this number might grow if you wish to administer a handful of domains. Furthermore, many hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud hosting is not separate from the hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you will be able to visit it at any particular moment with only a couple of mouse clicks, without the need to sign out of your account. The ticketing system offers a quick-search field, which will help you track down the status of practically any trouble ticket that you’ve posted in the past, if required. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to handle a given problem even before you submit a ticket. The ticket response time is no more than 60 minutes, which suggests that you can get swift assistance at any moment and in case our client service staff recommends that you should do something within your account, you can do it on the spur of the moment without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything from one location, which is the reason why we have implemented a support ticket system into the custom Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will permit you to manage the correspondence with our client care team together with your web content, which goes to say that you will not need to memorize additional log-on credentials for a separate interface. You will be able to open a new ticket or to track the status of an old one with less than several clicks of the mouse while you are browsing the content hosted in your semi-dedicated account. Additionally, you can search through older tickets using a clever search function or check applicable knowledgebase articles, which include solutions to commonly met predicaments. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.