24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance without delay, that's why our cloud hosting services include 24/7 support and various options for contact. In case you don't have an account yet, you can give us a call or use our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service which you can't use effectively. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires further analysis. In contrast to the majority of providers that you can find today, we reply to all of the tickets within the hour, so you will not need to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get timely support, especially when your web site is not working as it should be for whatever reason. All our semi-dedicated service feature 24/7 customer and technical support, which means that if something comes up, you will be able to use various methods to let us know - telephone line with a few local numbers around the world, live chat, emails and support tickets. The first two choices are for billing, pre-sales and general issues, so that if you do not have an account yet, for example, you are able to find extra details for our solutions, or we can assist you with simpler technical matters. The next two methods are for solely technical problems or anything that's more time-consuming because it's easier to track the communication between you and our tech support team. The guaranteed max response time for them is just one hour, the regular one - 15-20 minutes, therefore you won't have to wait for a whole day so as to receive assistance as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide features 24/7 customer and tech support, therefore if you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can get in touch with us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters because it is easier to keep track of what is going on. The maximum warranted reply time for all of the email messages and tickets is one hour, yet it hardly ever takes that long to receive assistance. When you acquire the Managed Services upgrade that we provide, our admins can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide feature 24/7 support via several methods of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have various general or billing questions, you can phone one of the local numbers that we have worldwide or you may use our live chat service and talk with a live agent. For entirely technical difficulties that require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to track a certain matter. The answer time for them rarely is more than half an hour, which means that you can forget about having to wait for a full day so as to get help. The support service is available for all the server-related issues, as well as the pre-installed software. When you'd like to receive assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all plans.